To locate UID (Unique ID) on Samsung SmartTV Model Groups 20TV-xxxxx and 21TV-xxxxx do the following:

1. Navigate to the Support tab and then select About This TV

2. List down to the Smart Hub Information section and locate Unique ID 

3. Provide Unique ID to our customer service agents via e-mail or support chat along with the following information:

  1. Subject: “Issues with Smart TV”
  2. The message body should list Unique ID, located in step 2, your Name, Last Name, and email address (if submitted via support chat)

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